Test de velocidad 1301 (Orange).

AppId is over the quota

Hola,

desde hace varias semanas intento ejecutar el test de velocidad que Orange pone a disposici?n de los clientes.

Hace unos instantes, he descargado la ?ltima versi?n de esta herramienta desde:

Mi zona personal ---> Soporte de la conexi?n ---> Test de velocidad.

Sin embargo, el resultado es similar a los anteriores ya que me sigue dando la misma informaci?n de error o aviso y que a continuaci?n copio:

"Test de Velocidad no est? disponible en estos momentos. Por favor, intentalo m?s tarde o llama al Servicio de Atenci?n al Cliente para poder soluccionar la incidencia.
Antes de realizar el test, verifica que el acceso a internet funciona correctamente y que tu antivirus o software de seguridad est? desactivado".

Para realizar el test de velocidad, y viendo que no era posible, he comprobado que:

- Todos los escudos de mi antivirus Avast est?n desactivados.

He intentando realizar la prueba desde "Modo a prueba de fallos" con acceso a funciones de red pero tampoco es viable.

Por favor, en cuanto sea posible, ind?quenme qu? hacer para poder realizar el test de velocidad.

Un saludo.

Vetado por Orange sin raz�n aparente de tarjeta prepago a Contrato

AppId is over the quota

Buenos d?as, soy un cliente de orange de toda la vida con tarjeta prepago, que se llevan unos 100 euros todos los a?os de consumo y adem?s soy cliente de ADSL desde hace m?s de 4 a?os, teniendo una buena experiencia con ellos. El 20 de agosto se me estropeo mi m?vil y despu?s de consultar en internet, llame para pedir informaci?n y para hacer el pedido al 902051200 y un caballero muy amable me hizo el pedido v?a telef?nica y me envi? un correo con el n?mero del pedido. Despu?s me di cuenta que entre las llamadas de informaci?n y el pedido, me hab?an costado 25 euros, lo cual me indign?, ya que cre?a que el tel?fono era gratuito, y puse una reclamaci?n n? 1-50O8sui, que no lleg? a nada. Pero al d?a siguiente recibo un mensaje del 22808 en el que me dec?an que mi pedido hab?a sido cancelado porque la solicitud incumple requisitos de la pol?tica de seguridad, sin m?s explicaciones y sin m?s informaci?n, es decir despu?s de gastarme 25 euros en llamadas en hacer un pedido, todo queda anulado y ya est?. Al d?a siguiente me trago el orgullo y vuelvo a hacer el pedido a trav?s de internet y me vuelven a enviar un correo electr?nico confirmando el pedido, pero de nuevo al d?a siguiente me env?an otro correo cancelando de nuevo el pedido y con las misma informaci?n. Llamo al 470 y me dicen que no tienen m?s informaci?n y que vaya a una tienda. Esta ma?ana he ido a una tienda en Gand?a y la sorpresa ha sido que ellos tampoco pueden hacer nada y les aparece que s?lo puedo pasarme a una determinada tarifa que ellos ponen (la b?sica) y no puedo a otras con las ofertas que ello conlleva para conseguir un m?vil o descuentos... En f?n, no ha matado a nadie, he pagado siempre mis facturas religiosamente, no debo a ninguna entidad nada y estos se?ores de orange me limitan mis derechos como ciudadano y me ofrecen una publicidad enga?osa, ya que no puedo acceder a ella.
Evidentemente, esto no va a quedar as?, voy a poner una reclamaci?n y una denuncia a la oficina del consumidor OCU y a la oficina nacional de comunicaciones, pues me han hecho perder un tiempo y dinero en un pedido que luego no me han servido. Y en cuanto regrese de vacaciones, el ADSL de orange se va a..... aunque me cueste m?s caro con otra compa??a. Ya est? bien de re?rse de los ciudadanos de a pie y de que encima les hagamos negocio.
Muchas gracias y a ver si alguien me puede ayudar o contar una experiencia parecida.
Jordi Silvestre

The 7 d�as of Orange ADSL trial are lies.

Does scarce two Orange d?as me realiz? the instalaci?n of your ADSL. One of the conditions for the high was that ten?a a period of 7 d?as to be able to give me low if it was not satisfied with the product.

Internet going incre?blemente slow. Despu?s do m?ltiples speed test none gives me one result greater than 1 mega low, i.e. a service p?simo. And it is not living in a village lost in the monta?a, I live in the Centre of Madrid.

These circumstances obviously I proceeded to unsubscribe. The big surprise has been that I want to collect 113? + VAT for giving me low, costs of gesti?n and instalaci?n.

Despu?s talk to the OCU I was clear that I've been a scam v?ctima. Of course I'm going to proceed to denounce it, tambi?n in the OMIC in Madrid.

I write this aqu? so people have clear orange scam. Regardless of that publish me this message in the Forum (that I doubt it), of course I'm going to have a good time writing my experience in the different p?ginas of reference of Internet users, opini?n p?ginas in general and social networking.

If tambi?n has been v?ctima of the same scam do not worry, t? have the raz?n. Even if you want to not pay the penalizaci?n. They always threaten to lists of defaulters, but there is so much people ASNEF lists other carriers or v?ctimas of a scam that take it into account.

I found high in the orange ADSL because never had hab?a ning?n problem with them, but seeing my experience this afternoon begin to make portability of the m?viles orange thing in my house.

Hello, jcortes,

During the first 7 d?as any client can be low unless the charge is applied for breach of the obligation to stay.

The 113,90 ? that you mention are charged only for cancelaci?n portability from different to Movistar compa??as and are the costs of installing the new l?nea of tel?fono in the customer's home.

Salu2!

Do

I have not done any portability, it is a high new. ?Por qu? your compa?eros insist on charge me that amount?

Do not

I've done no portability, it is a high new. ?Por qu? its compa?eros insist on charge me that amount?Hello, jcortes,

If it is a high new not deber?an of charge you this fee, if you want to p?same tel?fono n?mero by private and I can confirm.

Salu2!

Been to orange vodafone portability

Hi, yesterday I did two lines portability from vodafone to orange.

Two Recib? emails with the order and two sms but have not returned to know nothing. What more I extra?a is that my current compa?ia (robafone) not have called me or anything to make me a counteroffer.

My cu?ada pidi? portability and called it almost at the moment, but to my na na.

You don't want to make a feint because I am because I a little jarto Vodafone, the only thing I est? a little escape that will take both and I would like to know how the portability will.

Thank you

to my happens to me like, I did the 31 day and nobody tells me anything.... and I get an sms saying that the 7 day is portability would and I have still not received the terminal so as you run out of line....

to my happens to me like, I did the 31 day and nobody tells me anything.... and I get an sms saying that the 7 day is portability would and I have still not received the terminal so how I stay without line....You sms saying d?a 7 make the portability, you at least come but to me or that

you at least you reached the sms saying d?a 7 make the portability, but to me or that man, thinks that what you did yesterday, give them time!
To my it took me a couple of days to send the sms.... and now I have dizzy from one side to the other to know how the State of the portabilidadddddddddd will

Hi, veronica2113,

I have reviewed the petici?n and the date for change of operator is August 7, ?c?mo did the application?. Remember that if you did tr?mites to trav?s of a point of sale, you have to pick up a couple of d?as m?vil all? before the portability.

A greeting.

Hi, germanpr,

P?same a private message with your personal data (name, surname, identity card and tel?fono n?mero), echo a look at the petici?n and I mention.

Best regards.

Hi, veronica2113,

I have reviewed the petici?n and the date for change of operator is August 7, ?c?mo did the application?. Remember that if you did tr?mites to trav?s of a point of sale, you have to pick up a couple of d?as m?vil all? before the portability.

A greeting.

Good afternoon

I commented, I enter to page portabilidadesorange and I put my phone and I called, I had a pre-contract and firm.Now calling the 1414 tells me that this portability underway but they made it from a point of sale in Huesca, I live in Las Palmas as well that I do not understand anything, I have certainly not gone to any point of sale.What now? What about my terminal? Do I get it?

An enga�o suffered with orange

Well it all starts in February 2011 when broke me the screen of the phone that I had and as had more than two a?os without changing mobile so no ten?a no permanence. The case is that we arrived my wife and I, since we have two lines, to make a new contract with new terminal. We are going to the store and with the points that we had and 29 euros per terminal, they give us the samsung s5620 mobile, we signed our contract of 18 months of permanence and point.

A month ago we called Orange us we had some discounts of up to 70% on new handsets to us by the shop and preguntaramos pasaramos. We spent and surprise. The employee who hab?a all?, that was not the same as us atendi? in the month of febre, tells us that a terminal is 19 months of permanence and the other expires on August 5. We extra?amos you digimos that not that could not be as we renew both at the same time. It then tells us it is that as my wife lacked points then gave my points and that forces me to my have another 18 months more. I tell him that my anyone I hab?a explained that that if that had told us that he had only changed my phone which was which was broken.

Given all this and very pissed, look at the contract and ah? does not specify 36 months or anything at all. We call atenci?n customer and explained us the same thing in the store and we will return to say the same thing. Then ask to ten?a how much to pay if I went orange and tell us that if we go on Saturday last to 140 euros for the two terminals, but that if we were going from the 5 d?a that only a terminal 70 euros.

I get to Movistar and tell they processed me the portability to get his clients to the d?a August 6.

Today begin to process and that as this weekend of means and that takes a couple of days, I get the message of orange that we call the 2257 that if us doesn't cost 174 euros.

After half an hour talking with a very nice se?orita by true, all telling what I last hab?a and when say you that consultar? with my wife the offer that I have done, once again you ask if I do not accept how much I have to pay for penalizaci?n and tells me to 174 euros. I tell him that this is not true that Saturday I Athens to 70 and she tells me that, that 70s was not impossible are 174 euros. I say that you as the calls recorded est?n that seeks it to hear that ver?s as me Athens 70 euros.

Then I still say not that 70 euros impossible, which are 174 euros. Ya super pissed off tell him that I had returned to enga?ar, first with the of the permamencia and now as of the penalizaci?n and that already I will not enga?ar m?s. I switch to Movistar and that already ver? the way on how to demonstrate that I have enga?ado twice to avoid having to pay for the stay.

As? that this ah? what has happened with Orange after 12 a?os of loyalty with them.

Premeditated orange Enga�o

Hello. I summarize my case: despu?s m?s 10 a?os in the compa??a with the tel?fono and a pair as a client of ADSL and trouble just in all that time, I called a few months ago to tell me that to be tambi?n m?vil, the rate of ADSL customer is ver? reduced by 10 ?. I accept innocently, but it is despu?s in the invoice, the discount is not so. They say that they got it wrong and the discount was 10%, not 10 ?. And that error... pay me, because to trav?s of a call to the fixed bonus that I offered, made me a contract of stay of an a?o EL QUE NO ME AVISARON ADSL (a bonus that is in?til because I have Flatrate in the m?vil).
In short: they lied to me, I cheated, I was offered something that once accepted are not met and made me a verbal contract of stay that I not warned. An a?o paying 10 ? m?s a month of what me nasal, 120 ? scam.

Ma?Ana enviar? fax asking for the transcripci?n of the conversaci?n to demonstrate enga?o, but while city in qu? compa??a I met?is. With me they have lost a customer (phone and ADSL) by scammers.